Bookstore Frequently Asked Questions (FAQs)
Textbook Rental Check-ins / Returns
Q. Can I come to the bookstore to check-in my rental textbooks for this term?
A: No, our Pierce College Bookstore physical location is closed. The rental return date has passed. We are no longer accepting rental returns. Please contact the bookstore if you have any questions.
Q. Because the campus is closed, I cannot bring in my rented textbooks. Will I get charged for the textbooks due to missing the due date?
A: While the due date for rented books has not changed, the "non-return charge date" has been extended 15 days past your current return due date to allow time for your mailed book to reach the store. To avoid late charges, please have your book in transit by the due date.
Q. Can I BUY or EXTEND my rentals on the website?
A: No, if you originally rented your textbook in the store, and rented online, there is no option to buy or extend the rental on the website at this time. We are working to have an option to buy or extend the rental on the website on the Rentals page.
Purchases and Previous Orders
Q. I placed an order online for pickup, but now bookstore is closed. What should I do?
A: Please contact us by email at email@example.com and the staff will assist you. Allow a couple of business days for the staff to respond, as they are working to answer all order inquiries. Please be sure to provide your Web Order Number.
Q. I placed an order but I have not received any confirmation that my item has shipped. What’s going on?
A: Confirmations are sent within 5 working days. If you have not received confirmation, please email the bookstore at firstname.lastname@example.org.
Q. How do I cancel my order?
A: Please contact us at email@example.com.
Q. I need to purchase upcoming term textbooks and supplies; do I need to come to the store?
A: No, instead you can order from our online store at www.lapiercecollegestore.com, which continues to operate.
Q. I lost my physical textbooks, which I cannot access due to COVID-19 restrictions, how can I get a copy of those books?
A: You may return to the bookstore website and purchase new textbooks, or ebooks, if that option is available for your class.
Selling Back Textbooks (Book Buyback)
Q. Can I sell my textbooks back to the bookstore?
A: Yes. While our physical campus store is closed, our online Buyback is currently available. You can sell back books online at www.lapiercecollegestore.com/sell_main.asp.